Executive Account Manager

Job Locations UK-London | DE-Berlin
ID
2021-3394
Category
Services
Type
Full-Time

Overview

                                                                                                                                          “It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

We are seeking an Account Manager to join our EMEA Enterprise team. Account Managers are responsible for owning the relationships with our key clients, with a core focus on customer retention and growth. The successful candidate will have a consultative and analytical approach in gaining a strong understanding of our clients’ goals to ensure product and service alignment and that their ecommerce goals are being met and exceeded. The Account Manager will also monitor market, category and industry trends, communicate relevant trends and product developments to our clients, and offer guidance to assist with clients' e-commerce strategy development. 

 

This role will also build relationships to accomplish two main goals:

  • Customer renewal – ensure customers are achieving an appropriate return on their investment and are happy with our products and services
  • Customer growth – work with customers to design and implement account plans to help customers achieve their ecommerce business goals  on ChannelAdvisor

 

Responsibilities

 

  • Ultimate ownership for the entire client(s) relationship with ChannelAdvisor.
  • Effectively manage & negotiate contract renewals.
  • Understand the client’s eCom goals, both short term and long term and be able to connect ChannelAdvisor products & services to aid the client(s) in attaining their goals.
  • Up-sell and cross-sell appropriate features and products.
  • Keep up to date with market changes and product developments and communicate this to clients with the impact to their business and suggested recommendations.
  • Effectively work alongside other departments - including sales, finance, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner.
  • Deliver client feedback to appropriate departments.
  • Nurture and develop strong relationships with day to day contacts, senior leaders and executives within their customer set through ongoing and proactive communication, ensuring customer satisfaction and high renewal/low termination rates.
  • Understand clients key ecommerce & strategic goals and objectives, manage expectations and drive strategic goal alignment.
  • Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication in a proactive capacity.
  • Ensure high levels of client retention and minimum churn by actively monitoring potential risk.
  • Establish and maintain a pipeline of short term and long term revenue opportunities.
  • Forecast on this pipeline on a weekly basis, ability to determine accurate likelihood of closure time frame.  
  • Develop a deep understanding of all ChannelAdvisor products and ensure that accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software.
  • Ability to relate the ChannelAdvisor platform to the client’s strategic goals and speak to it in a way that it relates directly to the impact on the client’s business.
  • Develop a deep understanding of the client’s vertical category, bringing relevant and strategic guidance that develops and broadens the trust, respect and relationship between the Client and the Account Manager.
  • Develop and deliver strategic business plans to your customer set on a quarterly basis.

Qualifications

Our values are Passion, Curiosity, Collaboration and Persistence. Candidates should possess:

  • BS or BA degree required
  • Experience working with large and small retailers, and providing advice and direction to management-level contacts.
  • Proficiency with reviewing data sets and quantitative analysis
  • Proficiency using Excel, flat file, and MS Office applications
  • Proficiency in conducting demos of web-based applications (SaaS)
  • Strong presentation skills
  • A minimum of 2 years in an account management lead position
  • A minimum of 5 years in a related account management position
  • A strong customer service orientation and the ability to form long-term customer relationships   

Previous experience in at least one segment of online shopping/marketing channels, such as Marketplaces, Search or Comparison Shopping is a plus. (Preferred)

 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

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