Senior Strategic Account Executive

Job Locations UK-London | FR-Paris | DE-Berlin
ID
2021-3411
Category
Sales
Type
Full-Time

Overview

Our mission is to connect and optimize the world’s commerce.  ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and brands worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more. For more information, visit www.channeladvisor.com.  

Responsibilities

“It all starts with people.”

Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

We’re seeking a gritty, passionate, intellectually curious, persuasive sales professional with experience building total solution sales and forming tight customer partnerships to join our Sales Team as a  Strategic Account Director

The primary objectives of this position are to grow the region’s business, drive solution opportunities for the eCommerce Platform and continually enhance the breadth and depth of relationships with ChannelAdvisor’s top strategic customers and prospects.

If you have experience creating highly complex software and consulting solutions for leading online retailers, brands, and manufacturers, have a history of success, influencing decisions and selling across multiple stakeholders and departments, and are seeking a challenging opportunity to chart the future of commerce and work with the best in the industry, we want to talk to you.

This position will be responsible for:

  • Exceeding annual bookings target
  • Build and maintain senior-level customer relationships across all stakeholders within strategic accounts
  • Able to strike a balance between building and maintaining high levels of customer satisfaction with existing products and services, and expand the business portfolio within the named strategic accounts
  • Coordinate and partner with global business units to expand cross-sell opportunities, and generate profitable sales in both existing and new business accounts
  • Implement structured and consistent communication framework for each strategic account
  • Prepare and execute against an account plan for each account
  • Negotiate multi-year software and services contracts
  • Manage the Sales Process including:
    • Build funnel – effective hunter, keen on running creative lead campaigns
    • Qualify leads – are our solutions a good fit, is there access to budget?
    • Map solutions and services to business goals and problems
    • Negotiate contractual and financial terms, working in partnership with legal and financial stakeholders
    • Ensure ongoing customer satisfaction during presales and post sales engagements
    • Communicate effectively and coordinate cross functional teams to ensure customer success

 

Qualifications

Our values are Passion, Curiosity, Collaboration and Persistence. Candidates should possess:

Required Skills:

  • Bachelor’s degree or equivalent
  • 6 years + of major account and / or sales management experience
  • Proven track record of success managing complex platform sales cycles
  • Account and Project management skills; Client and Business plan management proficiency
  • Strong communication and interpersonal skills, including an ability to establish credibility and trust with cross functional teams that can impact your customer
  • Strong business acumen and analytical abilities
  • Ability to network and comfortable engaging at C level
  • Available for 50% regular travel to support strategic accounts
  • Capable of working effectively in a team setting, as well as on your own with minimal supervision

 

Preferred Skills

  • In-depth experience and understanding of the eCommerce market and related competition; Previous experience selling to global retailers and brands 
  • Online marketplace (eBay and Amazon), Search Engine Marketing (SEM) and other online marketing experience

 

ChannelAdvisor offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran or military status and other protected class characteristics.

 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

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