Client Strategy Manager- Marketplaces

Job Locations UK-London | DE-Berlin | ES-Madrid | DE | UK-Essex-Leigh-on-sea
ID
2021-3453
Category
Services
Type
Full-Time

Overview

                                                                                                  “It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

The Client Strategy Manager will own the creation, development, and execution of the strategic project plan for a portfolio of accounts.  The Client Strategy Manager will be responsible for developing insights and points of view on performance trends, channel dynamics, and industry updates.  

Responsibilities

The Role:

In this role, the Client Strategy Manager will collaborate with account management and analysts to understand client’s goals and drive the adoption of those plans to achieve the stated goal.

The Client Strategy Manager's performance will be measured in three areas:

  • Client Financial success
  • Client Retention
  • Adoption of new features and initiatives

Responsibilities:

  • Asses and understand the client’s goals across their marketplaces channels and develop a strategic plan to drive results to achieve those goals.
  • Establish credibility as an industry expert and build relationships of trust
  • Drive client adoption of strategic plan and influence action
  • Analyze relevant data and effectively present to clients
  • Lead client calls to discuss industry updates / trends, update client on project statuses, and review program performance relative to client goals.
  • Maintain thorough and expert knowledge of the power of the ChannelAdvisor platform  to efficiently meet the client’s technical needs.
  • Maintain high level of industry knowledge and expertise

Qualifications

How to Stand Out:

  • Experience managing or coordinating marketplace accounts a such as Amazon, eBay etc.
  • Experience in e-commerce 
  • Experience working in a fast-paced environment, managing multiple accounts
  • Experience developing, presenting and executing strategic plans for clients
  • Ability to present to senior leadership and influence the adoption of strategic plans
  • Experience making data driven decisions to achieve client goals
  • Experience working in high-pressure situations with demonstrated effectiveness in managing client dispute and risk situations.
  • Experience and ability to develop key insights and points of view on performance trends, channel dynamics and industry changes
  • Superior written and verbal communication skills and outstanding presentation abilities.
  • Proven experience working on a large team and can work collaboratively cross-functionally
  • Bachelor’s degree (or equivalent experience) required.
  • Fluent English required.

 

What to Expect:

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

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