Solution Architect

Job Locations UK-London | UK-Essex-Leigh-on-sea | UK | DE-Berlin | DE
ID
2021-3505
Category
Services
Type
Full-Time

Overview

“It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

The Solutions Architect is responsible for the execution of complex projects by studying and understanding clients’ requirements, identifying gaps (if any) between clients’ requirements and current functionalities, and defining solutions to bridge the gap. The Solutions Architect becomes involved with a project at the time of inception (pre-sales) and is involved in the functional analysis of developing the initial requirements. They then remain involved throughout the balance of the project. They act as an advocate for the client as the ultimate authority on the architecture designed to address client business problems. The Solutions Architect is the link between the needs of the clients and the Services and Product teams and works toward a solution that can be configured from a standard set of offerings. The role will also include a small percentage of tasks typically associated with an Implementation Specialist, including software application training, coordination, and support to clients for timely on-boarding.

Responsibilities

 

Excellence and achievement within the role will be defined by designing integration solutions to enable the successful onboarding of our enterprise clients on our SaaS platform within agreed deadlines and in the most efficient way possible while appropriately setting client expectations and continuously improving processes ensuring consistent client satisfaction.

 

Responsibilities will include:

  • Liaise with clients and business representatives to understand the needs of business
  • Render consulting and technical support services on project implementation to involved teams
  • Explain technical issues and IT solution strategies to stakeholders and other IT professionals
  • Keep accurate record of materials used, expected deliverables, and milestones achieved
  • Guide activities to ensure timely completion of projects
  • Ensure that designed solutions are in sync with business needs and software
  • Act as a primary client point of contact during the solution building phase
  • Assist customers with configuration and troubleshooting during their implementation
  • As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities
  • Provide feedback to Product Management for product features and enhancements
  • Provide expertise for cross-training others within the company
  • Provide technical/platform training to customers when needed
  • Find potential new 3rd party partners/solutions that bridge internal technical gaps and handle partnerships

Qualifications

  • 3+ years experience working with Entreprise clients as a Solution Architect or Solution Engineer (ideally in a SaaS environment)
  • Proven records of designing integration data flows for customers
  • Strong probing, technical, communication and persuasion skills
  • Strong interpersonal skills including team collaboration, leadership, presentation, organizational, verbal and written communication skills
  • Bachelor’s/Master’s degree in Computer Science, MIS or related field or equivalent relevant experience
  • Experience working with or strong understanding of APIs, FTP protocols, data feed formats (e.g. XML) and very good understanding of eCommerce and ecosystem  (e.g. ERP systems, order management systems, Web platforms...)
  • Ability to code in one of the following languages would advantageous: Python, PHP, Perl
  • Demonstrated ability to manage multiple, conflicting priorities
  • Excel in fast-paced environment undergoing significant transformation
  • Self-starter ability to drive projects forward with limited oversight
  • Problem-solving mentality leveraging internal and/or external resources
  • The ability to comprehend highly configurable software and determine how it should be customized for varying businesses
  • The ability to adapt and effectively handle and adjust to changes in priorities and assignments

 

 

What to expect

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

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