Technical Account Manager

Job Locations UK-London | UK | DE-Berlin | DE | ES-Madrid | ES
ID
2021-3514
Category
Services
Type
Full-Time

Overview

Our mission is to connect and optimize the world’s commerce.  ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and brands worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more.

 

Position Summary:

Shoppable Media is a ChannelAdvisor product which allows brands to keep interested consumers on their path to purchase, by providing a seamless and dynamic connection between their website or digital campaigns and their preferred retailers. Concretely, we help brands to make their content and digital campaigns actionable, which increases conversion rates, improves consumer satisfaction and strengthens relationships with retailers.  

 

We’re looking for a Technical Account Manager to join our growing team. We need someone data-driven with impeccable relationship management skills. You’ll play a vital role in the client experience by gaining a deep understanding of their business challenges and helping them to solve them through our tool. This requires empathy, attention to detail and a consultative approach to client relationships. You’ll also need to be comfortable analyzing large amounts of data as well as bringing it to life for clients, who are often top executives. 

Responsibilities

What will you be doing?

 

  • Driving adoption of Shoppable Media within assigned book of business
  • Developing a trusted advisor relationship with clients and internal stakeholders
  • Delivering product training sessions, providing insightful technical answers, and recommending creative ways to get the most out of Shoppable Media
  • Creating custom reporting from client data to help them analyze business trends and make strategic decisions 
  • Defining and monitoring product usage to optimize time to value 
  • Help other functions across the organization to deepen their understanding of the Shoppable Media product
  • Working cross-functionally to resolve customer business issues and work towards mutual goals
  • Being the voice of the customer to the product and marketing team to identify gaps and potential features
  • Understanding the technical intricacies of a client’s configuration — feeds, API, FTP, tracking
  • Reviewing client’s performance relative to their goals
  • Acting as a liaison between the client and engineering on a project basis and lead client calls to provide updates on project statuses
  • Share knowledge, tools, and techniques within the team and be a resource to junior members

Qualifications

How to Stand Out:

If you are someone who appreciates a corporate culture of: Teamwork, Innovation, Meaningful Challenges, and a People First attitude, then you may share our values as well of: Passion, Curiosity, Collaboration, Persistence, Accountability and Integrity.

Requirements:

 

  • Experience within technical account management or customer success in a B2B organisation
  • Experience in SaaS, working with large enterprise accounts
  • Experience supporting a technical product
  • Experience working with e-commerce and/or brands
  • Subject matter expert on Shoppable Media
  • Ability to think strategically while also being detail oriented and working directly with customers
  • Analytical and comfortable with Excel
  • Ability to align technical concepts & features to business needs
  • Passionate about customer success and making life simpler with technology
  • Excellent oral & written communication skills: you can explain complex ideas in simple terms
  • Great problem solving skills, taking a consultative approach to finding the best solution
  • ChannelAdvisor Complete and JIRA experience a plus


 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

 

For further information please visit: https://www.channeladvisor.com/careers/

 

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