Client Strategy Associate - Feeds

Job Locations UK-London
ID
2021-3543
Category
Services
Type
Full-Time

Overview

 

“It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

The role – Client Strategy Associate
Our Client Strategy Associates perform the day-to-day tasks for the Managed Services client portfolio. You will be supporting our Digital Marketing Client Strategy Management team to provide E-Commerce subject matter expertise to the World’s leading brands and online retailers. 

In turn you will be provided with extensive training and development opportunities to gain skills and build a successful career as a digital marketing and marketplaces expert.

A successful Client Strategy Associate will have a strong desire to perform well, work efficiently and progress in the company. While a technical knowledge of the above services are appreciated, no traits are more valued in a Client Strategy Associate than the ability to learn quickly and creatively solve complex problems.

 

Responsibilities

To support Strategy Management team with day-to-day operational tasks:

  • Data integration: Learn and understand methods of data integration and ensure best practice is maintained across all accounts within our Digital Marketing portfolio
  • Outbound feed optimization: Using our platforms functionality, improve title & product information and improve data consistency in outbound feeds.
  • Client communication: With the guidance of the Client Strategy Manager, liaise with clients and improve data based on request, i.e. promotions, custom labels, price amendments etc 
  • Reporting and analytics:

o   To monitor performance against customer KPIs and alert Digital Marketing Strategy Manager around performance concerns
o   To provide Managed Services team insight into account performance and support customer understanding of performance data
o   Own and manage weekly and monthly reporting
o   Identify trends and performance concerns through competitive analysis

Qualifications

Essential Candidate Traits:

The following traits are required of a successful Digital Marketing specialist:

  • Well organised
  • Detail oriented
  • Multitasker
  • Problem solver
  • Team player
  • Professional attitude
  • Advanced knowledge of Excel


Beneficial Candidate Traits:

While these traits are not required the following are highly beneficial:

  • Ability to communicate technical information to non-technical people
  • Prior experience in customer interactions
  • Experience in teamwork either from previous employment or university projects
  • Understanding of ecommerce
  • Bachelor’s degree or currently on an undergraduate degree course

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

For more information please visit: https://www.channeladvisor.com/careers/

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