Account Manager - German Speaker

Job Locations UK-London | DE-Berlin | DE | UK | UK-Essex-Leigh-on-sea | ES-Madrid | ES
ID
2021-3550
Category
Services
Type
Full-Time

Overview

“It all starts with people.”

 

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

The role – Account Manager

 

Our EMEA Account Management team is looking for an Account Manager to work remotely or based in our Berlin office, to work with some of Germany's (DACH) and Europe’s most exciting and innovative brands and retailers as they leverage our solutions to enhance and develop their e-commerce strategies. You’ll be proactively developing and managing client relationships, encouraging customers to use and benefit from our solutions.

Responsibilities

Excellence and achievement within the role will be defined by increasing high levels of customer retention, success and growth. As a key member of the team you will forge tactical relationships as a trusted advisor in our customer-focused organisation as we continue to grow.

 

Responsibilities will include:

  • Accountable for all facets of customer success, retention, and growth, working as a strategic member of the team to enhance post-sales customer activity, including aspects of customer on-boarding, customer support, customer success, professional services, and account management, with the ultimate objective of improving the retention, success, and growth of our customer base
  • Work closely with other divisions (e.g. sales, product development, marketing, etc) to improve and enhance the customer experience, and to ensure close collaboration with our sales team to identify and nurture opportunities for expansion as part of our go-to-market strategy
  • Define and improve the customer lifecycle for our clients from self-service to managed-service accounts, and establish baseline metrics for measuring and improving customer progress through this lifecycle
  • Provide timely, accurate, and useful analyses concerning the status of our customer base including progress against predefined success metrics, risk mitigation and opportunity

Qualifications

How to stand out

Our values are​ Passion, Curiosity, Collaboration and Persistence.

 

Candidates should possess:

  • A demonstrable, successful history of account management or customer service experience in various B2B or B2C organisations
  • A demonstrated aptitude for both operating and thinking strategically while also being willing to “roll up the sleeves”, being hands on and working directly with customers when appropriate
  • Fluent/Native German language skills
  • Experience with Software-as-a-Service (SaaS) business models
  • Knowledge of the ecommerce industry, with a preferred experience trading on marketplaces or employing digital marketing

 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

For more information please visit: https://www.channeladvisor.com/careers/

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