Implementation Consultant

Job Locations UK-London | DE-Berlin | ES-Madrid
ID
2021-3570
Category
Services
Type
Full-Time

Overview

“It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

Due to continuous growth through consistent high levels of customer satisfaction and multiple new business wins, ChannelAdvisor are looking to expand their London based technical team by hiring an Implementation Consultant to manage and/or help with all phases of the development and deployment including client requirements, design, implementation, testing and post deployment operation.

Working closely with a Technical Project Manager the Implementation Consultant will act as a Technical Subject Matter Expert and oversee the setup and integration of multiple varying profile customers at any given time.

Responsibilities

Responsibilities

 

Excellence and achievement within the role will be defined by completing work within agreed SLA, launching customers effectively and within agreed deadlines on our SaaS ecommerce platform, working with a range of mid-market self-service all the way to enterprise level clients, appropriately setting client expectations, improving processes and ensuring consistent client satisfaction.

 

Responsibilities will include:

  • Acting as a Platform expert and Technical Subject Matter Expert during the launch phase
  • Setting up and launching clients on the platform
  • Handling technical questions and queries from clients (software, data feeds, API, FTP…)
  • Delivering predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs
  • Working on configuration and troubleshooting during the customer onboarding
  • Developing, refining, and maintaining training processes and procedures for supported applications
  • As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities
  • Providing feedback to Product Management for product features and enhancements
  • Transitioning clients to the ChannelAdvisor Support team following the implementation phase.
  • Providing expertise for cross-training others within the company.
  • Providing feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
  • Escalating technical issues to the Technical Project Manager and other internal stakeholders

Qualifications

How to stand out

Our values are Passion, Curiosity, Collaboration and Persistence.

Candidates should possess:

  • Experience and/or strong knowledge of API (REST and SOAP) required
  • Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols required
  • Strong working knowledge of Excel
  • Experience working with enterprise level clients
  • Being a problem solver and have a positive attitude in all circumstances. No problem or challenge is ever big enough for you!
  • The ability to juggle multiple priorities in a fast-paced, dynamic environment
  • Strong time management skills
  • Ability to effectively manage prioritisation of tasks assigned to you
  • Excellent documentation skills
  • Demonstrable experience in online or web-based training and/or development of training content preferred
  • Strong oral and written communication and presentation skills; the ability to communicate technical information to both technical and non-technical audiences
  • The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty
  •  

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

For more information please visit: https://www.channeladvisor.com/careers/

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