Implementation Consultant

Job Locations US-NC-Morrisville
ID
2021-3591
Category
Services
Type
Full-Time

Overview

“It all starts with people.”

 

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

 

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

Responsibilities

The Role

The Implementation Consultant will act as a key client liaison to assist customers with the setup, customization, and optimization of their ChannelAdvisor accounts. A primary responsibility will be with ChannelAdvisor self-service software launches. During this new client launch phase, they will provide the necessary software application training, coordination, and support to clients for timely on-boarding. Additionally, they will assist in team knowledge share activities, contribution to the development of launch processes and procedures and advisement in the development of multi-format client resources, like documentation, video tutorials and webinars.

Essential Job Functions

  • Act as a primary client point of contact during the launch phase.
  • Deliver predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs.
  • Assist customers with configuration and troubleshooting during their implementation.
  • Develop, refine, and maintain training processes and procedures for supported applications.
  • Provide accurate and timely status reporting for all client contact; As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities.
  • Provide feedback to Product Management for product features and enhancements.
  • Transition clients to the ChannelAdvisor Support team following the implementation phase.
  • Ensure all implementations are completed on time and within budget.
  • Provide expertise for cross-training others within the company.
  • Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
  • Escalate client launch issues as appropriate, using all resources available prior to an issue being escalated.

Qualifications

How to Stand Out

If you are someone who appreciates a corporate culture of: Teamwork, Innovation, Meaningful Challenges, and a People First attitude, then you may share our values as well of: Passion, Curiosity, Collaboration, Persistence, Accountability and Integrity.

 

Required Skills and Abilities:

  • The ability to manage multiple initiatives in a fast-paced environment.
  • Possess an entrepreneurial spirit and be regarded as a self-starter.
  • The ability to comprehend highly configurable software and determine how it should be customized for varying businesses.
  • Strong oral and written communication skills; the ability to communicate technical information to both technical and non-technical audiences.
  • The ability to adapt and effectively handle and adjust to changes in priorities and assignments.
  • The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty.
  • Experience in developing and delivering software training curriculum.
  • The ability to present ideas effectively to individuals or groups.
  • The ability to change direction of presentation to suit the needs of the audience.
  • Strong working knowledge of HTML, Excel, FTP Clients, and web browsers a plus.
  • Bachelors degree and a minimum of 2 years of professional work experience in the software industry or in a training environment.
  • A plus if you have EDI experience: 
    • Experience and understanding of both x12 and Edifact EDI.
    • Experience in analyzing AS2 files.
    • Ability to analyze and detect errors, detect anomolies.
  • Expertise in ecommerce marketplaces (eBay or Amazon) or digital marketing a strong plus. Experience with remote based training tools (WebEx, Goto Meeting, or Live Meeting).
  • Project management.
  • Expertise in the Automotive category is a plus.

 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

 

“When hiring, I seek grit, persistence, determination, curiosity, adaptability, competitiveness and scientific orientation. By scientific orientation I mean fact and evidence driven, hypothesis-forming and willing to change your mind.

These traits are ingredients for limitless potential in people. The antithesis of dogma, pedigree, privilege and entitlement.”

 

David Spitz, ChannelAdvisor CEO

 

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