Digital Strategy Manager (eCommerce Consultant)

Job Locations UK-London | UK
ID
2021-3616
Category
Services
Type
Full-Time

Overview

                                                                                                                                          “It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

We are seeking an eCommerce Strategy Advisor to join our EMEA Enterprise team.

Digital Strategy Managers are responsible for developing and driving cross-functional strategy across multiple products, regions and internal teams for our Enterprise clients, with a core focus on customer retention and growth. 

 

The successful candidate will have a consultative and analytical approach in gaining a strong understanding of our clients’ strategic goals to ensure product and service alignment and that their ecommerce goals are being met and exceeded. The Digital Strategy Manager will also monitor the client’s press releases, earnings reports, name in the news and communicate relevant topics to the Account Management team to drive client results.. 


This role will also build relationships to assist in accomplishing Customer goal achievement & growth

Responsibilities

  • Consult with Enterprise level clients looking to transform their digital presence. 
  • Develop and nurture strong relationships with senior leaders and executives within their customer set through ongoing and proactive communication.
  • Understand clients key ecommerce & strategic goals and facilitate conversations connecting those goals to ChannelAdvisor’s products and services. 
  • Identify key contacts, decision makers, and executives for Enterprise clients.
  • Develop and communicate best practices for digital strategy to Enterprise clients
  • Assists in establishing, building and maintaining a pipeline of short term and long term revenue opportunities.
  • Deep understanding of all ChannelAdvisor products and ensure that accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software.
  • Create and develop proposals for delivery to clients showcasing how they can optimize the  ChannelAdvisor platform to meet their strategic goals, and speak to it in a way that it relates directly to the impact on the client’s business.
  • Develop a deep understanding of the client’s vertical category, bringing relevant and strategic guidance that develops and broadens the trust, respect and relationship between the Client and the Account Manager.
  • Lead consulting projects, identify and assemble appropriate cross-functional team members.
  • Effectively work alongside other departments - including sales, finance, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner.
  • Deliver client feedback to appropriate departments.
  • Share knowledge, tools, and techniques within the team and be a resource to other team members.

Qualifications

Our values are Passion, Curiosity, Collaboration and Persistence. Candidates should possess:

  • BS or BA degree required
  • Passion for helping customers realize value through implementation and consulting services
  • Ability to learn technical concepts, translate them to business solutions, and deliver results
  • 5+ years experience with Enterprise Brands and providing consulting and strategic direction to executive contacts.
  • Ability to translate customer goals into structured work that results in customer value
  • Drive complex process change and set overall strategic direction for client engagement.
  • 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience
  • Digitally-savvy and informed on trends and technologies in the digital space
  • Proficiency using Excel, flat file, and MS Office applications
  • Proficiency in conducting demos of web-based applications (SaaS)
  • Excellent Presentation Skills
  • Strong cross-functional team management skills; able to manage multiple engagements and priorities at once
  • Data-driven decision-maker, with strong analytical skills
  • A strong customer service orientation and the ability to form long-term customer relationships   
  • Previous experience in at least one segment of online shopping/marketing channels, such as Marketplaces, Search or Comparison Shopping is a plus (Preferred)
  • Ideal candidate has expertise in one or more core ChannelAdvisor service channels (marketplaces, digital advertising, retail media services, shoppable media).

 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

For more information please visit: https://www.channeladvisor.com/careers/

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