Senior Implementation Specialist

Job Locations UK-London | DE-Berlin | ES-Madrid | UK | DE
ID
2021-3626
Category
Services
Type
Full-Time

Overview

Our mission is to connect and optimize the world’s commerce.  ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and brands worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more.

“It all starts with people.”

Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

ChannelAdvisor seeks a smart, enthusiastic, detail-oriented Senior Implementation Specialist to be a key member of our terrific Services Team!

The Senior Implementation Specialist will act as a key liaison to assist both customers, and team members, with the setup, customization, and optimization of their ChannelAdvisor accounts.  A primary responsibility will be with ChannelAdvisor software launches, taking on the more complex customer configurations and customization Launch Projects for both Self Service and Managed Services.

Responsibilities

This position will be responsible for:

  • Act as a primary client point of contact during the launch phase.
  • Act as product SME for Implementation Team.
  • Deliver predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs.
  • Assist customers with configuration and troubleshooting during their implementation.
  • Develop, refine, and maintain training processes and procedures for supported applications.
  • Provide accurate and timely status reporting for all client contact;
  • As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities.
  • Provide feedback to Product Management for product features and enhancements.
  • Transition clients to the ChannelAdvisor Support team following the implementation phase.
  • Ensure all implementations are completed on time and within budget.
  • Provide expertise for cross-training others within the company.
  • Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
  • Escalate client launch issues as appropriate, using all resources available prior to an issue being escalated.

Qualifications

How to stand out

Our values are Passion, Curiosity, Collaboration and Persistence.

Required Skills:

  • Proven record of successfully Launching ChannelAdvisor customers on our software.
  • Subject Matter Expert on a particular marketplace(s) or channel.
  • The ability to manage multiple initiatives in a fast-paced environment.
  • Possess an entrepreneurial spirit and be regarded as a self-starter.
  • The ability to comprehend highly configurable software and determine how it should be customized for varying businesses.
  • Strong oral and written communication skills; the ability to communicate technical information to both technical and non-technical audiences .
  • The ability to adapt and effectively handle and adjust to changes in priorities and assignments.
  • The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty.
  • Experience in developing software training curricula.
  • The ability to present ideas effectively to individuals or groups.
  • The ability to change direction of presentation to suit the needs of the audience.
  • Strong working knowledge of HTML, Excel, FTP Clients and web browsers.
  • Bachelor’s degree and a minimum of 2 years of professional work experience in the software industry.

Preferred Skills

  • Expertise in software training a strong plus.
  • Expertise in ecommerce marketplaces (eBay or Amazon) or comparison Shopping engines (Shopzilla, Pricegrabber, Yahoo, Shopping.com, Googlebase, etc) a strong plus.
  • Experience with remote based training tools (WebEx, Goto Meeting, or Live Meeting) a plus.
  • Expertise in ChannelAdvisor applications a strong plus
  • Fluent in both written and verbal German and English is a strong plus

 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

For more information please visit: https://www.channeladvisor.com/careers/

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