ChannelAdvisor Corporation

Technical Account Manager

Job Locations US-NC-Morrisville
ID
2022-3700
Category
Services
Type
Full-Time

Overview

                                                                                                                                          “It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

The Technical Account Manager (TAM) will be responsible for maximizing the value our clients gain from our software platform. This role will also build relationships to accomplish two main goals:

  • Customer growth – work with clients to develop and implement strategic plans to help clients achieve their ecommerce business goals with ChannelAdvisor
  • Customer renewal – ensure customers are achieving an appropriate return on their investment and are happy with our products and services

Responsibilities

 

  • Utilize our internal tools to proactively monitor a defined set of self service accounts, looking for areas of opportunity as well as signs of trouble.
  • Work closely with internal resources to develop strategies to retain clients and achieve client expansion targets.
  • Work closely with support and implementation teams to understand pain points of our self service clients
  • Proactively bring forward ideas/suggestions to our Product Marketing team to help improve our customer experience
  • Identify potential risks within a defined client set by conducting account audits
    • Follow up with recommendations and next steps
  • Organize and host a regular cadence of communication and activity for defined set of clients
    • Webinars
    • Customer trainings
    • Newsletters
    • Customer forums/blogs
  • Convey the value proposition for ChannelAdvisor and speak knowledgeably about our product suite and services.
  • Demonstrate and advanced understanding of ChannelAdvisor’s products and services 
  • Provide timely and well thought out responses to client set.  
  • Delivery feedback to key stakeholders on progress that is being made and any recurring themes/challenges within the client set

Qualifications

 

  • Bachelor’s degree or above
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong negotiation skills
  • Experience in analyzing business needs and selling value to customers
  • Demonstrates the ChannelAdvisor values : Passion, Curiosity, Collaboration and Persistence. Candidates should possess:
  • Seen as a knowledge resource and leader within the company
  • A strong client success mindset  

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

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