ChannelAdvisor Corporation

Client Strategy Associate

Job Locations UK-London | DE-Berlin | UK | DE
ID
2022-3709
Category
Services
Type
Full-Time

Overview

Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.
At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

The Client Strategy Associate role is primarily a supporting function of Campaign Management as well as a support for the services team in general. The Client Strategy Associate is tasked with ensuring customers are set up for success and operate as smoothly as possible. Client Strategy Associates use customised reporting to review account performance which needs to be well explained and understood as well as the ChannelAdvisor portal to manage customer data and support campaigns. In turn you will be provided with extensive training and development opportunities to gain skills and build a successful career as a digital marketing and marketplaces expert.

Responsibilities

A successful Client Strategy Associate will have a strong desire to perform well, work efficiently and progress in the company. While a technical knowledge of the above services are appreciated, no traits are more valued in a Client Strategy Associate than the ability to learn quickly and creatively solve complex problems.

Duties include:

To support Strategy Management team with day-to-day operational tasks:

  •       Marketplaces listing: To ensure product listings and zero preventable errors for allocated accounts through ChannelAdvisor software
  •       Marketplace advertising: Coordinate and optimize merchandising of retail promotions
  •       Data optimization: Title optimization, Product information optimization, Ensuring data consistency
  •       Work with all team members, internal and external to ensure that all activities are completed and functioning as expected
  •       Reporting and analytics:

o   To monitor performance against customer KPIs and alert Marketplace Strategy Manager around performance concerns

o   To provide Managed Services team insight into account performance and support customer understanding of performance data

o   Own and manage weekly and monthly reporting

o   Identify trends and performance concerns through competitive analysis

 


 

Qualifications

The following traits are required of a successful Marketplace specialist:

  •       Well organized
  •       Detail oriented
  •       Multitasker
  •       Problem solver
  •       Team player
  •       Professional attitude
  •       Advanced knowledge of Excel

Beneficial Candidate Traits:

  • While these traits are not required having them is a small bonus to your eligibility:
  • Ability to communicate technical information to non-technical people/audiences
  • Prior experience in customer interactions
  • Experience in teamwork either from previous employment or university projects
  • Understanding of ecommerce
  • Bachelor’s degree or currently on an undergraduate degree course

What to expect

The ChannelAdvisor Experience

 

Beyond the benefits

We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.

 

Compassion and community

We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.

Career investment

People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build skills and connections you need to move forward in your career and commerce.

For more information please visit: https://www.channeladvisor.com/careers/

 

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