“It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

The role – Sales Engineer / Pre-Sales Consultant

ChannelAdvisor is experiencing record success and growth through consistent high levels of customer satisfaction and multiple new business wins. We are looking to further this by expanding our presales team through the addition of a Pre-Sales eCommerce Consultant responsible for providing strategic and technical support to the sales team acting as the eCommerce and Marketplace expert for prospective Brands and Retailers. 

The Pre-Sales Consultant will also play a significant part in growing the average deal’s size by finding out opportunities through a thorough discovery process and by building strong business cases for our prospects.

Excellence and achievement within the role will be defined by successfully acting as the eCommerce expert partnering the sales team demonstrated through a thorough understanding of the ChannelAdvisor offering, eCommerce and Marketplace strategies. You will also act as the bridge between Sales and Services ensuring smooth continuity between pre-sales and post-sales.

Responsibilities will include:

• Working closely with the sales team from discovery to contract stage helping them convey the ChannelAdvisor value proposition by acting as the eCommerce and Marketplace expert
• Working with a broad range of prospective brands and retailers across the UK and Europe. Learning about their goals and challenges which you will use to build business cases and go to market strategies tailored to their needs
• Conducting opportunity and benchmarking analysis which you will use to build strategies for prospective Brands and Retailers
• Creating well-structured and designed presentations that are clear and persuasive
• Showing a clear passion about the eCommerce space and its developments
• Acting as a subject matter expert and thought leader in your market
• Field ad hoc technical inquiries from prospective clients regarding product functionality, industry strategy, implementation options, and/or full-service processes
• Lead consultative engagements with Brands and Enterprise Retailers on the technical and business challenges related to their Marketplaces and eCommerce initiatives
• Being up to date with market trends and ecommerce news
• Provide Sales Executives with product, channel and industry training
• Participate in cross-functional internal discussions to ensure that Sales needs are being met throughout the organisation
• Present high-level overviews of the ChannelAdvisor Integration Capabilities

How to stand out

Our values are Passion, Curiosity, Collaboration and Persistence. Candidates should possess:

• A demonstrable track record of success within a mid to enterprise level E-Commerce organisation
• Previous experience in working within a multinational Brand is strongly preferred
• Proven experience of working with recognised global Marketplaces (Experience of Amazon and eBay are a must)
• Confident speaking in front of an audience and in public
• Strong communication skills to convincingly articulate complex ideas to a variety of key stakeholders from different functions in a clear and concise way
• Ability to work with little instruction on day-to-day work, and achieve results when presented with only general instructions on new assignments
• Pre-sales or Consultancy experience preferred
• Knowledge of APIs and XML are a plus
• Knowledge of eCommerce industry platforms/systems are a plus
• Must be willing to travel (typically a few times /month), if the client interaction warrants it (not during Covid)

Candidates are expected to be able to demonstrate how they have effectively utilised the following traits & skills in a client facing, E-Commerce environment:

• Market research / competitive analysis – adept at analyzing and interpreting complex data)
• Problem solving
• Experience of working in an agile environment
• Exceptional attention to detail
• A strong commercial focus
• Working within a multi-national, multi-cultural organization
• The ability to work independently and where required take initiative

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.