ChannelAdvisor Corporation

Account Manager

Job Locations US-NC-Morrisville
ID
2022-3838
Category
Services
Type
Full-Time

Overview

                                                                                                                                          “It all starts with people.”

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

ChannelAdvisor is seeking an Account Manager to join the US team. Account Managers are responsible for owning the relationships with our key clients, with a core focus on customer retention and growth. 

Responsibilities

 

Account Managers are responsible for owning the relationships with our key clients, with a core focus on customer retention and growth. The successful candidate will have a consultative and analytical approach in gaining a strong understanding of our clients’ goals to ensure product and service alignment and that their goals are being met and exceeded. The Account Manager will also monitor market and industry trends, communicate relevant trends and product developments to our clients, and offer guidance to assist with clients' e-commerce strategy development.

Role Responsibilities:

  • Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction, growth and high renewal rates.
  • Holistically seek and understand clients' key business goals and objectives; develop creative solutions and drive strategic goal alignment.
  • Effectively manage contract renewals and re-negotiations.
  • Grow account revenue, both directly and indirectly; up-sell and cross-sell appropriate features and products.
  • Actively monitor and mitigate risk among account base.
  • Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication and on-site visits in a proactive capacity.
  • Develop a deep understanding of all ChannelAdvisor products and ensure that accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software.
  • Keep up to date with market changes and product developments and communicating this to clients with the impact to their business and suggested recommendations.
  • Effectively work alongside other departments - including sales, finance, product, and support - to ensure client success and optimal customer experience.
  • Deliver client feedback to appropriate departments.
  • Share knowledge, tools, and techniques within the team and be a resource to junior members.

 

 

Qualifications

 

  • BS or BA degree required
  • 3+ years in Account Management, Customer Success, Sales and/or Business Development
  • Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts
  • Ability to understand the client’s business and what drives decision making.
  • Presentation and relationship building skills.
  • Exceptional time management and organization.
  • Top-notch communication and negotiation skills, and ability to overcome objections.
  • Self-starting attitude and passion to succeed, while also being a team player and role model to other team members.

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

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