The Product Operations Manager drives operational excellence for ChannelAdvisor’s product management function by creating and managing supporting processes that can scale for ChannelAdvisor’s growth and customer success. This role will be responsible for executing and improving major cross-functional processes such as release processes to ensure cross-functional readiness for product releases, roadmap iteration processes to ensure on schedule roadmap revisions, and product analytics processes to ensure the team has efficient access to information produced by other departments and systems such as usage analytics, business performance, and competitive intelligence. The role requires effective project and process management, including the creativity and ability to develop processes and tools that address the needs of the function and the business. This role is accountable for the achievement of operational process objectives established on a rolling quarterly basis.
This role will be measured on:
The ChannelAdvisor Experience
Together We Win
Work Where It Works
You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.
Take Time to Recharge
Give Back To Our Communities
We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.
We’re Growing, Come Grow With Us
We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.