ChannelAdvisor Corporation

Manager, Client Services

Job Locations UK-London | DE-Berlin
ID
2022-3912
Category
Services
Type
Full-Time

Overview

“It all starts with people.” 

 

Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people.

 

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

 

You will be an expert in digital marketing (SEM) and client delivery to manage the campaigns to our customers across the EMEA. You will need experience of delivering pay-per-click digital marketing campaigns for multiple clients within ChannelAdvisor's DM Services team. The ideal candidate will understand retail, e-commerce and search engine marketing SEM.

 

The Role:

The Manager, Client Services will lead and manage a specialist digital marketing team split between London and Berlin who in turn are responsible for delivering pay-per-click digital marketing campaigns for multiple clients. Excellence and achievement within the role will be defined by ensuring your team(s) met and exceed the expectations of our clients through the successful delivery of digital marketing and pay-per-click marketing campaigns.

Responsibilities

 

  • Managing the existing team of Digital Marketing Campaign managers in Berlin and London
  • Providing subject matter expertise in Digital Marketing (SEM, PPC, Google AdWords, Amazon Advertising) and thought leadership to team members to support client relationships, project management, account strategy, and day-to-day digital marketing efforts for our customers.
  • Monitoring performance of clients digital marketing campaigns and coordinate the team’s workflow to ensure service excellence.
  • Perform in-depth quantitative and qualitative analyses of digital marketing campaigns.
  • Oversee account satisfaction and retention.
  • Proactively growing the Digital Marketing practice and provide accurate forecasting back to executive level management
  • Defining and implementing processes and procedures to support and improve on-going client services and support activities
  • Effectively managing all aspects of team performance and growth including: account assignments & portfolio management conducting quarterly/annual reviews ensuring ongoing development and growth of individual team members creating a work environment leading to a high level of team morale and enthusiasm resource goal management & development

 

Qualifications

How to stand out: Our values are Passion, Curiosity, Collaboration and Persistence.

Candidates should possess

  • Demonstrable and relative online marketing experience including managing large digital marketing campaigns, including campaign development, management, and performance reporting
  • Practical experience with Google and ideally Amazon paid search management tools
  • A strong client services orientation, with minimum of three years’ experience in a client services role
  • Comprehensive understanding of the search engine marketing industry including search engines and related tools/vendors
  • The ability to analyse and interpret complex data including use of advanced Excel or Access techniques
  • Proven ability to train other members of staff AdWords and/or MSN Pay Per Click certification a plus

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

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