ChannelAdvisor Corporation

Customer Success Manager

Job Locations UK-London | UK
ID
2022-3951
Category
Services
Type
Full-Time

Overview

Our mission is to connect and optimize the world’s commerce. That means the whole world. So we’re determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we’re from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We’re committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work, because each of us is part of the One Team that is ChannelAdvisor.
 
It all starts with people. Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people. At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.  

 

Brand Analytics is a ChannelAdvisor product which allows brands to understand where and how their products are distributed online. Concretely, brands often have too little visibility on what e-commerce sites do with their products. Brand Analytics allows them to quickly identify and solve their distribution issues (out-of-stocks, price issues), to increase their sales (share of the digital shelf, quality of the product pages) and to protect their image on a global scale (grey market, customer reviews). To provide all this information, Brand Analytics scrapes millions of data points every day from thousands of websites. We serve major international brands like JBL, Clarins, Fujifilm, Babymoov, Logitech, Legrand.

 

We’re looking for a Customer Success Manager to join our growing team and accompany our Brand Analytics clients. We need someone data-driven with impeccable relationship management skills. You will have a dedicated book of clients and you’ll drive direct impact on our business by helping your clients transform how they work with Brand Analytics.

 

You’ll play a vital role in their experience by gaining a deep understanding of their business challenges and helping them to solve them through our tool. This requires empathy, attention to detail and a consultative approach to client relationships. You’ll also need to be comfortable telling a story with data and bringing it to life for clients, who are often top executives.

Responsibilities

What will you be doing?

  • Driving adoption of Brand Analytics within assigned book of business
  • Developing a trusted advisor relationship with clients and internal stakeholders
  • Delivering product training sessions, providing insightful technical answers, and recommending creative ways to get the most out of Brand Analytics
  • Creating custom reporting from client data to help them analyze business trends and make strategic e-commerce decisions
  • Defining and monitoring product usage to optimize time to value
  • Working cross-functionally to develop to resolve customer business issues and work towards mutual goals
  • Being the voice of the customer to the product and marketing team

Qualifications

How to Stand Out:

If you are someone who appreciates a corporate culture of: Teamwork, Innovation, Meaningful Challenges, and a People First attitude, then you may share our values as well of: Passion, Curiosity, Collaboration, Persistence, Accountability and Integrity.

Requirements:

  • Analytical and comfortable with Excel
  • Ability to align technical concepts & features to business needs
  • Passionate about customer success and making life simpler with technology
  • Excellent oral & written communication skills: you can explain complex ideas in simple terms
  • Great problem solving skills, taking a consultative approach to finding the best solution

Advantageous:

  • Experience in SaaS, working with large enterprise accounts
  • Experience supporting a technical product
  • Experience working with e-commerce and/or brands

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

 

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