ChannelAdvisor Corporation

Digital Strategy Manager (eCommerce Manager)

Job Locations UK-London | UK
ID
2022-4001
Category
Services
Type
Full-Time

Overview

Our mission is to connect and optimize the world’s commerce. That means the whole world. So we’re determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we’re from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We’re committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work, because each of us is part of the One Team that is ChannelAdvisor.

 

It all starts with people. Inside every company, behind every brand­—while business success is often measured in profit, it has always been powered by people. At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out. 

 

We are seeking an eCommerce Strategy Advisor to join our EMEA Enterprise team. eCommerce Strategic Advisors are responsible for developing and driving cross-functional strategy across multiple products, regions and internal teams for our Enterprise clients, with a core focus on customer retention and growth. The successful candidate will have a consultative and analytical approach in gaining a strong understanding of our clients’ strategic goals to ensure product and service alignment and that their ecommerce goals are being met and exceeded. The eCommerce Strategic Advisor will also monitor the client’s press releases, earnings reports, name in the news and communicate relevant topics to the Account Management team. 

This role will also build relationships to assist in accomplishment two main goals:

  • Customer goal achievement & growth – work with customers to design and implement account plans to help customers achieve their ecommerce business goals  on ChannelAdvisor

Responsibilities

  • Develop and nurture strong relationships with senior leaders and executives within their customer set through ongoing and proactive communication.
  • Understand clients key ecommerce & strategic goals and facilitate conversations connecting those goals to ChannelAdvisor’s products and services. 
  • Work with the Account manager to identify key contacts, decision makers, and executives for each account.
  • Assists the Account Manager in establishing and maintaining a pipeline of short term and long term revenue opportunities.
  • Develop a deep understanding of all ChannelAdvisor products and ensure that accounts are utilizing all the appropriate features in the ChannelAdvisor Complete software.
  • Ability to relate the ChannelAdvisor platform to the client’s strategic goals and speak to it in a way that it relates directly to the impact on the client’s business.
  • Develop a deep understanding of the client’s vertical category, bringing relevant and strategic guidance that develops and broadens the trust, respect and relationship between the Client and the Account Manager.
  • Lead consulting projects, identify and assemble appropriate cross-functional team members.
  • Effectively work alongside other departments - including sales, finance, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner.
  • Deliver client feedback to appropriate departments.
  • Share knowledge, tools, and techniques within the team and be a resource to other team members

Qualifications

Our values are Passion, Curiosity, Collaboration and Persistence. Candidates should possess:

  • Experience working with large and small brands or retailers, and providing advice and direction to management-level contacts.
  • Proficiency with reviewing data sets and quantitative analysis
  • Proficiency using Excel, flat file, and MS Office applications
  • Proficiency in conducting demos of web-based applications (SaaS)
  • Excellent Presentation Skills
  • A strong customer service orientation and the ability to form long-term customer relationships
  • The ideal candidate has expertise in one or more core ChannelAdvisor service channel’s ie : marketplaces, advertising, shoppable media.

 

The ChannelAdvisor Experience

Together We Win

We take a whole-person approach to engage and support our ChannelAdvisor team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive salaries, commission, and short-term incentive programs that recognize your hard work and results. Because when our customers win, we win. And when we win, you win.

Work Where It Works

You’ll have the flexibility to have a working arrangement that works best for you, and serves the needs of our customers and our business. With your manager, you’ll decide on a schedule and work location that sets you up for success. You can choose to work in the office of your assigned location, your home office or both. And if things change, no problem. Just work it out with your manager.

Take Time to Recharge

The ChannelAdvisor team has a passion for going above and beyond. Taking time away to recharge is important so you can bring your best. We offer programs that provide you flexibility and time away. We offer competitive health care and wellness programs, generous paid time off and programs for new parents that help you make work fit into your life — and not the other way around.

Give Back To Our Communities

We care about our communities. Our Day to Give Back provides you one day each year to volunteer in your community for an organization or cause that is important to you, and therefore, important to us too.

We’re Growing, Come Grow With Us

We’re growing. So that means there are opportunities for you to grow too. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded ChannelAdvisor team members, and showcase your leadership skills. Our focus on internal career growth is intentional. Our professional development stipend and learning and development offerings help you build the skills and connections you need to move forward in your career. Plus, our Leadership Academy offers in-house management development classes to grow our leaders from within.

For more information please visit: https://www.channeladvisor.com/careers/

 

 

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